Contact customer service to initiate the return process within 7 days upon receiving your item(s). Any returns initiated after the 7 days of receiving the product will be rejected. If your received the wrong product, a defective piece or a different color item, you are qualified to get a full refund as long as you initiate the refund process within 7 days of receiving the product. However, for some reason if you are NOT satisfied with the product even when the item is not faulty and is made in accordance with the size you ordered or does not fit, we will use the following steps to process the return:
a) For standard size items which have not been personalized/customized, we will charge a 150$ restocking fee for processing the return.
b) For personalized products or custom sized dresses, we will charge $275 restocking fee.
c) The refund is processed upon receiving the product upon verification that it has not been used (without any dirt, lint, wear or tear) and is in original condition with labels.
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service and obtain a "Product Return" form that must be included with your package.
This return policy does not apply to our business resellers. Please contact us for additional instructions
We refund the price you purchased your item at. Coupons are not refundable.
You can cancel your order anytime within 48 hours of placing your order and get a full refund.
If you decide to cancel the order after 48 hours, you will be charged a $150 restocking/cancellation fee for standard size items and $275 for customized items to process the cancellation.
Replacement or Refund
Your satisfaction is of utmost importance to us. Upon receiving your package, we suggest that you check the dress to make sure it has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, washing the dress, or removing the tags. If you feel you have received the wrong item or a defective item or a different color that what you had ordered, please contact our customer service to initiate the return process.
If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.
Item is the size you ordered but does not fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible.
The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a different color, please contact customer service to see if a return or refund is possible.
Items that cannot be returned or exchanged
No returns and no exchanges for custom sizing and personalized items.
Items that have been used, washed or has visible wear and tear.